The Gambling Authority acknowledges the ongoing challenges some players face, particularly regarding the operations of certain betting licensees. We take these concerns seriously and want to reassure all stakeholders that we are taking swift and effective action to address them.

As the national regulatory body, our primary mandate is to ensure a fair, safe, and transparent gambling environment for everyone. To this end, we are actively engaging with all relevant parties, including affected players, betting operators, and industry stakeholders, to resolve reported issues promptly and equitably.

To enhance this process, the Authority has appointed independent external experts with extensive experience in gambling regulation and consumer protection. Their role is to conduct a thorough review to identify the root causes of the challenges players face and provide objective recommendations for long-term corrective measures and improved compliance across the industry.

This initiative reflects our unwavering commitment to:

• Transparency: Conducting all investigations and resolutions in an open and accountable manner.
• Integrity: Upholding the highest ethical and operational standards for all licensees.
• Player Protection: Safeguarding the rights and wellbeing of all gamblers, especially vulnerable groups.
• Regulatory Excellence: Continuously improving our regulatory frameworks to address emerging risks and industry developments.

We assure all stakeholders including licensees, technology partners, service providers, and, most importantly, players that their interests remain our top priority. Responsible gambling practices, consumer protection, and stakeholder engagement are central to our work.

The Gambling Authority is committed to fostering a gambling industry in Botswana that is not only economically viable but also socially responsible and sustainable. We believe a well-regulated industry, based on fairness and integrity, will be a catalyst for national development, job creation, and innovation.

As we work to resolve these immediate concerns, we invite ongoing dialogue and feedback from all sectors of society. Together, we can build a gambling ecosystem that benefits everyone today and in the future.