The Authority recently conducted a Responsible Gambling First Aid workshop at the Travel Lodge. The workshop, attended by employees from various casino establishments, including Avania Gaborone Resort and Casino, MoonLite Casino, Menateng Casino and Cresta Boșele Hotel, Marang Hotel and Casino, and Grand Palm Hotel Casino Resort, aimed to equip industry personnel with the necessary knowledge and skills to identify and address problem gambling behaviors.
The engagement provided valuable insights into the implementation of effective harm-minimization initiatives and strategies within casino establishments. Attendees were trained on how to effectively manage potential issues related to problem gambling, ensuring compliance with regulatory requirements while prioritizing the well-being of their customers.
A key focus of the workshop was the responsible gambling self-help portal, which employees were trained to utilize as a first-aid intervention. The portal is designed to make responsible gambling services easily accessible and available for customers, empowering them to take proactive steps in managing their gambling activities.
“The Responsible Gambling First Aid workshop is a crucial step in our efforts to address problem gambling within the industry,” said a spokesperson from the Authority. “By equipping casino em.,ployees with the necessary knowledge and resources, we are enabling them to make informed decisions that prioritize the well-being of their patrons, while also ensuring compliance with regulatory requirements.”
The workshop underscores the Authority’s commitment to fostering a responsible gambling ecosystem, where the needs of casino customers are at the forefront of industry practices. As the industry continues to evolve, the Authority remains dedicated to implementing innovative strategies and empowering casino employees to be the first line of defense in addressing problem gambling.
